Labor benchmarks are commonly used in healthcare to inform leaders about opportunities to gain efficiencies. However, we often see leaders incorrectly use benchmark as a management tool. When this happens, we miss the opportunity to dig deeper to understand the opportunity and create a plan to improve. This can leave department leaders exasperated with chasing quarterly moving targets, but worse still, this approach can invite short sighted decisions that ultimately pose risks to patient care.

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If you’ve worked in healthcare operations leadership for more than 18 months, you have likely heard the term “Benchmark.” If you’ve led a department for more than 5 years, you’ve likely been on the wrong side of a benchmark comparison (or know a poor soul who has). This newsletter explores the data review required to ensure accurate submissions, ultimately supporting useful performance comparisons for all participants.

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